Billing — plans, payment, invoices.
Where you manage what you pay. Plan tier, payment method, invoice history, downgrade/upgrade flow, overage handling. Admins only.
TL;DR
4 sections: Current plan (tier + cost + next renewal) · Payment method (card or invoice) · Invoice history (downloadable PDFs) · Usage history (monthly metric trends). Free plan never expires — you can stay free indefinitely. Pro and Company have monthly + annual options (annual saves ~17%).
01Current plan
Top card shows tier, cost, billing frequency, next renewal date, and a "manage" link to upgrade/downgrade. Annual plans show months remaining; monthly shows next bill date.
02Payment method
Self-serve plans: credit card via Stripe. Update card directly in-app.
Company tier supports invoice billing (NET 30) with PO numbers. Set up via the sales-led upgrade flow or by contacting [email protected].
03Invoice history
All past invoices listed with date, amount, status, and PDF download. Up to 7 years of history retained.
04Usage history
Monthly trend lines for: briefs generated, Orbit slots used, custom bot runs, API calls (if any), seats. Useful for "are we trending toward overage?" or for capacity planning.
05Upgrade flow
Pick new tier → choose monthly or annual → enter payment method → confirm. Upgrade takes effect immediately, with prorated billing for the rest of the month.
Pro → Company upgrades route through sales because Company has custom contracting terms (SSO, audit retention, SLA).
06Downgrade and cancel
Downgrade takes effect at the end of your current billing period. Data is retained — you just lose feature access. Cancel entirely (delete workspace) takes 30 days with a 14-day "undo" window.
07Overage handling
Most plan limits are soft — when you hit them, Mama warns you in-app. Hard limits exist on briefs (capped per plan) and seats (capped per plan). On hard-limit overage you can either upgrade or wait for the next billing period.
Burst overage: Pro and Company plans allow 1.5× soft-limit usage for 14 days/year without auto-upgrading. Above that, Mama prompts for upgrade approval.