There are 5 of us. Email goes to a real person — usually same day.
No ticketing system, no Tier-1/Tier-2 routing, no chatbot. Pick the channel that fits what you're emailing about — it shortens our reply time and stops us from cross-pasting threads. If nothing fits, the general inbox is fine.
Five inboxes, five jobs.
Each one goes to a different person on the team — picking the right one means your email lands with the human who can actually answer it, instead of bouncing between us.
Don't know which inbox? Use this.
It routes to the general inbox and we'll forward it to the right person if needed. Check the quick links on the left first — most of what people email about is already documented.
Check these before you write.
Most contact-page emails are about one of the things below. If your question is here, the linked page answers it faster than we will. If it isn't, send the form on the right.
your email.Two cities, one Slack channel.
We're a distributed team. No physical office to visit, but if you happen to be in either city and want to grab coffee, just email — we'll make it work. Between NY and SF the email queue is covered 9am ET to 6pm PT, which is most of the US business day.